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What is your payment policy?

Dealing with money is the most difficult part of our jobs. We all became veterinarians to help animals but, because we are a business without any government funding all costs must be paid at the time of service. We do take all major credit cards, personal checks and cash. We also take the CareCredit credit card.

What is CareCredit?

CareCredit is a personal line of credit for healthcare treatments and procedures for your entire family, including your pets. It works like a credit card but it has two advantages. It can only be used for healthcare services and you can get No Interest financing every time you use it. Simply pay your minimum monthly payment and pay off the entire balance by the end of your promotional period and you pay No Interest. If you need more time to pay for your procedure, you can take advantage of CareCredit's extended payment plans with low, fixed interest rates.

For more information and to apply for CareCredit please visit www.carecredit.com.

How much will it cost to treat my pet?

The cost to treat your pet is highly variable, depending on the severity of your pets illness. We will give you an estimate when you bring your pet in, but due to the nature of medicine it can be impossible to give an accurate estimate at that time. We will try and keep every client informed about the costs involved at all times.

Why do your fees seem high?

We are a state of the art veterinary emergency clinic. Much of our equipment is the same that many human hospitals have. We are fully staffed with at least one veterinarian and multiple veterinary techicians at all times during our business hours. Even so the cost to treat a pet is far less than to treat a person and in many cases similar to the costs at a day time veterinary practice.

Can I Visit my pet?

In many cases we do allow people to visit their pet. At times though this can cause more harm than good since some pets get excited when they see their owner and then can become depressed after their owner leaves. Please talk to the veterinarian treating your pet to discuss visitation.

Why do I have to transfer my pet from a day practice to AEC and vice versa?

While we would love to be a 24 hour facility the costs involved with equipping and staffing a 24 hour center would make the cost of care too high for many people to afford.

Can I take my pet to my regular veterinarian for follow up care.

All follow up care should be done with your regular day time veterinarian. We fax the record of every patient to their regular veterinarian so that all the needed information is available to them.